Our Money Back Guarantee!
We will happily refund your money without questions, if you are to be evacuated from your trek, and you were not happy with the experience gained until that point and service received until your return, given that all following conditions are met:
· For a genuine reason of altitude related sickness evaluated by your trekking guide and medical attendants on the trek, if such service was acquired. Sickness due to unexplained reason including pre-existing illness or symptoms or natural calamities or any other unforeseen reasons will not be covered by our money back guarantee.
· Must have travel insurance which is part of our terms and conditions of taking your booking.
· Part of the tour refund will be from the claim from your travel insurance company covering all your lost experience from the evacuation point until return to the tour or final departure whichever takes place. We will facilitate required cost breakdowns and paper work for such a claim.
· Upon your claim of money back guarantee, if all above conditions satisfied, we will refund the rest of your tour costs that were unclaimable with the travel insurer, in other words the total tour cost you paid to us less the claimed amount with your travel insurer. Hence You get back your full tour package cost paid to us
· Our refund will be calculated at the time of preparing your paper work for claim with your insurer. Our refund amount will be calculated based on the amount to be claimed with the insurer.